Arctera reinstatement
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Back Maintenance plus at least 12 months
- Aliases
- Back Maintenance
- Definition
- Arctera Global Renewal Policy: reinstating support on a perpetual licence requires paying "for the lapsed period of Maintenance/Support, also referred to as ‘Back Maintenance’, plus a minimum of a new 12-month commitment plus a reinstatement fee."
- Commercial rules
- Reinstatement fee 25% of the lapsed period (minimum 30 days, 30-day increments) at end-user list price; lapsed subscriptions may be reinstated at Arctera's discretion with a 25% penalty fee.
- Applies to
- Arctera perpetual licences and subscriptions.