Anthology Ally Service Level Commitment
Catalog row in Vendor License Programs · Cited
- Kind
- Service levels
- Term
- Per calendar month
- Aliases
- Ally SLC
- Definition
- Availability of at least 99.9% per calendar month, with credits of 1 day (1 to 4 hours below), 2 days (4 to 48 hours) and 5 days (48 to 96 hours) of service fees.
- Commercial rules
- Credits are the sole remedy; the customer must claim within seven days of becoming eligible and be in compliance with the Agreement.
- Applies to
- Anthology Ally LMS integration, institutional report and REST API