TECS (Technical Enhancements and Customer Support)
Catalog row in Vendor License Programs · Cited
- Kind
- Maintenance and support
- Term
- Annual, auto-renewing under the 2021 SLA
- Aliases
- TECS
- Definition
- License Terms 5(a): TECS consists of "(i) reasonable telephone, e-mail or web-based support regarding the use of the Program ('Customer Support') and (ii) Program releases or corrections provided by Ansys ('Technical Enhancements')."
- Commercial rules
- No obligation to support other than the two most recent commercially available releases. If TECS is discontinued, reinstatement is subject to the then-current reinstatement fee (2021 SLA: no obligation to reinstate after a lapse of more than three months). Up to three replacement License Keys per TECS period for a change of Designated Network.
- Applies to
- Lease Licenses (included) and Paid-up Licenses (separately purchased).
- Related metrics