Legacy contact center Seat (Contact Center, Engage Digital, Engage Voice)
Catalog row in Vendor License Metrics · Cited
- Unit
- Seat (named or concurrent)
- Aliases
- CC Contract Seat; ED Contract Seat; EV Contract Seat
- Definition
- The RingCentral Contact Center, Engage Digital and Engage Voice Service Attachments each define a Seat as a named licence for a person or a concurrent licence for persons using the service simultaneously (Contact Center: "a license for a single named person or concurrent users").
- Counting rules
- Billed at the contract seat price for at least the contracted seats; additional on-demand seats are billed at the contract seat price plus 20 USD per month per seat (Contact Center and Engage Digital) for the full month at the monthly peak. Engage Voice seats include 2,000 minutes of IVR per month.
- Floors / minimums
- Contracted seat count on the Order Form.
- Applies to products
- RingCentral Contact Center
- RingCentral Engage Digital
- RingCentral Engage Voice