Agent Engagement
Catalog row in Vendor License Metrics · Cited
- Unit
- Agent Engagement
- Definition
- Experience Agents Product Terms s1: "Agent Engagement" means any time an Agent commences its first autonomous action, including performing any automated processes, decision-making functions, or data interactions triggered by the Agent following authorization by a user or system activation.
- Counting rules
- Applies to Digital Agents, Survey Agents and Ticket Agents. Up to 500 Agent Engagements per calendar month in Agent Studio for build and test do not count toward purchased volumes.
- Floors / minimums
- Set by the Order Form.
- Applies to products
- Experience Agents