LICENSEWARE
NICE Metric

Hours per Day

Catalog row in Vendor License Metrics · Cited

Unit
Hours of recorded audio per day
Aliases
Hours per Day
Definition
For NiCE CX Nexidia Analytics and Quality Central Cloud Services, the hours of recorded audio ingested per day.
Counting rules
Measured on recorded audio ingested per day; Text Interactions (emails, chats, surveys) are defined separately.
Floors / minimums
Per order.
Applies to products
  • NiCE Nexidia Analytics
  • NiCE Quality Central
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