Licensed interaction (MXO)
Catalog row in Vendor License Metrics · Cited
- Unit
- Request to MXO
- Aliases
- MXO interaction
- Definition
- Documentation: "MXO is licensed on interaction volume, not by number of channels, brands, profiles or users." Any request made to MXO counts as licence utilization.
- Counting rules
- A request through the MXO JS tag, mobile SDKs or listed API endpoints is one licensed interaction regardless of outcome, number of interaction points matched, or number of actions returned. Follow-on conversations consume a second interaction. Datastores API, customer profile calls, GDPR deletes, single-customer structured data requests and OAuth token requests are not licensed.
- Floors / minimums
- Contract volume per Medallia interaction licensing agreement; not published.
- Applies to products
- Medallia Experience Orchestration
- Product category