User Message
Catalog row in Vendor License Metrics · Cited
- Unit
- Message
- Aliases
- Live Chat message
- Definition
- Supplementary Terms concerning Products (2026-07-01): "A “User Message” is defined as message sent by the end-user to the agent user of the Live Chat Product."
- Counting rules
- Counts messages sent by end-users to agent users in the Live Chat Product.
- Floors / minimums
- None published.
- Applies to products
- Matrix42 Live Chat
- Related metrics
- Product category