LICENSEWARE
Genesys Metric

Hourly Logged In

Catalog row in Vendor License Metrics · Cited

Unit
Hour logged in
Aliases
Hourly logged in (legacy)
Definition
Legacy hourly model that meters the total time a user is logged in.
Counting rules
Metered as the total time logged in; applies to all user types including administrators and supervisors; cannot be ordered alongside Named or Concurrent.
Floors / minimums
Organisations on this model must switch to Named or Concurrent to use Hourly Interacting.
Applies to products
  • Genesys Cloud CX
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