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Freshworks Metric

MCP action

Catalog row in Vendor License Metrics · Cited

Unit
Action
Aliases
MCP actions pack
Definition
Freshservice pricing page: MCP actions "Connect Freshservice and external AI systems to securely exchange context and execute actions."
Counting rules
Annual allowance per account on Freshservice: Growth 1,200, Pro 6,000 and Enterprise 12,000 actions per year (not included on Starter); additional packs of 1,000 actions. Freshdesk sells MCP actions as an add-on in packs of 1,000.
Floors / minimums
Allowance per account per year; none on Freshservice Starter.
Applies to products
  • Freshservice
  • Freshdesk
  • Freshdesk Omni
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