Case License
Catalog row in Vendor License Metrics · Cited
- Unit
- Other
- Aliases
- Per Case License
- Definition
- Respond Exhibit section 1(e): a "Case License" or "Per Case License" entitles Customer to use the Respond Software for which the licence is granted, including Case Agent, Advanced Case Agent, Case Handler, Team Leader/Advanced Case Handler, Super User and Administrator roles (named and concurrent), without limitation as to the number of Users, but on a per Case basis.
- Counting rules
- Use for processing Cases is restricted to a defined maximum number of Cases per annum. A Case is each case record created by a User in the Respond Software (containing one or more issues) and identified by a unique reference number. Customer may not carry forward unused Cases and is not entitled to a refund for unused Cases.
- Floors / minimums
- Once the licensed maximum number of Cases is reached in an annual period, Customer must buy a licence for additional Cases.
- Applies to products
- Aptean Respond
- Product category