Support contact
Catalog row in Vendor License Metrics · Cited
- Unit
- Authorized Support Contact
- Definition
- Support Subscription Agreement: "Two (2) authorized Support Contacts are included with Basic Support. Four (4) authorized Support Contacts are included with Premier Support Services"
- Counting rules
- Contacts are designated on the Acumatica Support Portal and may be changed; more users can be bought for a fee according to the Direct Support page.
- Floors / minimums
- Two for Basic, four for Premier.
- Applies to products
- Acumatica Direct Support
- Product category