Support tier fixed by Subscription type and Transaction Document: Standard 12x5, Priority 24x7
Catalog row in Vendor License Evidence · Cited
- Kind
- Quote
- Excerpt
- The level of Technical Support Services to which You are entitled is determined by the type of Subscription and the tier specified in the Transaction Document as set out in the Technical Support Handbook valid at the time of purchase.
- Locator
- Subscription Terms §5.2 Technical Support Services
- Applies to
- All SUSE Subscriptions with Technical Support Services
- Supports rules
- Related programs