SUSE Evidence

Support tier fixed by Subscription type and Transaction Document: Standard 12x5, Priority 24x7 (2)

Catalog row in Vendor License Evidence · Cited

Kind: Quote
Excerpt: So, on Standard Entitlement the coverage is 12 hours a day, 5 days a week (Monday to Friday).
Locator: Technical Support Handbook, Standard Entitlement
Applies to: All SUSE Subscriptions with Technical Support Services
Supports rules: Support tier fixed by Subscription type and Transaction Document: Standard 12x5, Priority 24x7
Related programs: SUSE Subscription
Sources: SUSE Technical Support Handbook: Standard Entitlement