Fifteen chats count as one Chat in Employee Experience
Catalog row in Vendor License Evidence · Cited
- Kind
- Contract excerpt
- Excerpt
- ""Chat" means 15 chats, regardless of the message type, including web chat, in-app chat, instant message chat, direct message chat, and posts and responses in large public community channels."
- Locator
- XM for Employee Experience s4.3(a)
- Applies to
- Fifteen chats count as one Chat in Employee Experience
- Supports rules
- Related metrics