Oracle Software Technical Support Policies (17 August 2026)
Catalog row in Vendor License Sources · Cited
- Kind
- Policy
- Format
- Document id
- 057419
- Applies to
- Technical support terms for all Oracle software product lines: fees, 12-month support period, License Set, Matching Service Levels, reinstatement, pricing following reduction of licenses or support level (section 2); Lifetime Support (section 3); Software Update License & Support, Extended Support and Sustaining Support (section 4); Incident Server Support Package (section 5).
- Aliases
- Technical Support Policies; TSP; Software Technical Support Policies
- Evidence
- License set: options, packs and same-source-code programs
- Matching service levels: whole license set, termination letter
- Pricing following reduction of licenses or support level
- Reinstatement fee 150%
- Premier Support five years; Extended Support three years
- Innovation Release: two years Premier Support
- Extended Support: terminal patchset, SULS still payable
- Java SE 8, 11 and 17 Extended Support fee waived
- Lifetime Support service levels
- Incident Server Support Package definition