Service credit claim conditions
Catalog row in Vendor License Evidence · Cited
- Kind
- Contract excerpt
- Excerpt
- "To claim an Availability Service Credit, Customer must log a support ticket within five calendar days after the end of the relevant month, including the Cluster ID and a description of the Downtime event."
- Locator
- GTCE Exhibit C s.5
- Applies to
- Availability targets rise with the Hosting Package
- Supports rules
- Related metrics