Huntress sells through three routes, an MSP, a reseller or referral partner, or directly, and the route determines the minimums, who invoices the customer and which parts of the Huntress Terms of Service apply.[2] The pricing page states that Huntress is “channel-first” and recommends buying through a partner, while noting that the same platform and 24/7 SOC are provided whichever route is used.[2] This article sets out the channel rules and the contract terms that matter for licence management. The unit definitions that feed billing are in the EDR, ITDR and ISPM and SIEM and SAT articles.
Routes to purchase
| Route | Minimum | Who handles deployment and operations | Billing |
|---|---|---|---|
| MSP | No Huntress-required minimum seat counts | The MSP runs the rollout, alerts, escalations and tuning | Monthly in arrears on deployed usage |
| Reseller or referral partner | Huntress-required minimum of 50 seats per product | The customer handles deployment and account management | Annual |
| Direct | Huntress-required minimum of 50 seats per product | The customer handles deployment, portal management, response to SOC reports and integrations | Monthly or annual |
Source for the table: the pricing page “Ways to purchase”, FAQ and standard contract structure sections.[2] The pricing page also states that the standard term is 12 months in each case and that multi-year terms for price protection are not offered as standard.[2]
MSP terms
Eligibility for MSP pricing
A Huntress support article states that to qualify for Partner Supported pricing with aggregate discounting a provider must be an IT or cybersecurity service provider such as an MSP; receive at least 40 percent of total business, or of the MSP business unit’s revenue, from ITSec-related services and IT support including break-fix; have its website and public profiles identify that it provides ITSec services; and provide direct support for Huntress to its clients as part of a managed services offering.[7] A provider that does not fit but believes it should qualify can ask its account representative for review.[7] The same article says Huntress pricing is not listed on its website, which is no longer accurate for the product MSRP now shown on the pricing page, so the article is best read for its eligibility criteria only.
Contract structure
For MSPs the pricing page states: standard term of 12 months; billing monthly, in arrears, based on deployed usage; the option to increase the minimum commitment mid-term to access a lower rate, which “restarts the 12-month term from the new signing date”; and overages above the committed minimum that are “not currently auto-billed and … handled manually”.[2] The service-provider billing article adds that the billing cycle starts on the day the 14-day free trial ends, that a credit card must be stored on file, and that USD subscriptions with a 500 endpoint minimum or above may pay by ACH or wire.[5]
Co-branding and responsibility
If a customer provides the Services as part of a Managed Services offering, the Terms of Service license the Huntress marks for co-branded materials, which must say “Powered by Huntress” or similar and must not suggest that the customer owns the Services.[1] The MSP is “solely responsible for the delivery and results of any and all Managed Services”, for sales, technical support, incident detection and remediation support, training, account management and billing to its clients, and must not represent itself as Huntress or as the manufacturer or exclusive agent.[1] A subscription may be used for the customer’s Affiliates and its Customer Clients, but, unless Huntress agrees in writing, not for other parties.[1]
NFR licences
The MSP page offers “free NFR licenses to use internally” through the Neighborhood Watch programme.[3] The page does not state quantities or duration, so the partner agreement is the source for any limits on internal use.
Reseller terms
The Huntress reseller programme page describes a deal registration and protected margin model, a partner portal (“the Huntress Hub”), and co-sell support.[4] The reseller billing article states that Huntress is sold to resellers at a discounted rate with the right to resell the licence and service. Resellers choose annual billing on NET30 invoice terms or monthly billing in arrears, where the monthly charge covers all monthly subscriptions under the reseller dashboard, and agent counts of accounts in the same pricing tier are aggregated.[6] Delinquency has the same 90-day limit as for service providers, expressed as three unpaid invoices for a monthly reseller or one for an annual reseller.[6]
For a customer that buys through a partner, the Terms of Service say that the fees are as set between the customer and the partner and are paid to the partner, and that the Terms’ own fees, term and renewal section does not apply; if the partner fails to pay Huntress, Huntress may suspend or terminate the customer’s access on written notice until payment is received, whether or not the customer has paid the partner.[1] The customer therefore carries a supply-chain risk, and should keep the reseller agreement, not only the Terms, in its licence records.
Terms of Service
Documents and precedence
The Terms of Service cover the customer’s subscription and licence for paid and free trial use.[1] A separate written agreement or order form controls on conflict.[1] Huntress may change the Terms, and updates apply to new or renewal orders placed after the posted date; a customer that objects to a material adverse change must notify Huntress within 30 days of the notice to remain on the prior terms until the end of its current term.[1] The huntress.com Website Terms of Use are a separate document that applies to the website only.[8]
Licence grant and restrictions
The grant is non-assignable, non-exclusive, non-sublicensable and non-transferable, for the customer’s internal business purposes or its Customer Clients, up to the Licensed Units in the Subscription. Restrictions include no benchmarking or building of competing services, no use by a competitor of Huntress, and no penetration testing of the Services without written consent.[1]
Fees, renewal and termination
The customer pays the minimum Licensed Units and each additional unit at the per-unit Fee; fees are non-refundable unless stated; overdue balances bear 1.5 percent monthly interest or the highest lawful rate; fees are in US dollars with a right for Huntress to adjust fees for non-USD payers if the dollar moves more than 10 percent from the Effective Date; and taxes are additional.[1] A customer may switch to a higher minimum licence tier at any time, which starts a new subscription of the same duration at current pricing.[1]
Subscriptions “will automatically renew” for the same duration at current pricing unless the customer opts out at least 30 days before the end of the term, and opting out does not release the customer from obligations for the rest of the term.[1] A customer that terminates early, or is terminated for default, remains liable for the charges for the full term, with no refund of unused prepaid charges.[1] On expiry or termination the remaining fees for purchased Licensed Units become immediately payable and software must be uninstalled.[1] Huntress may also terminate on ten days’ written notice if the customer is acquired by, or merges into, a direct competitor of Huntress.[1] A material breach not cured within 30 days after written notice allows termination on five days’ further notice.[1]
Usage monitoring
The Terms state that Huntress’s monitoring systems “will be used to track purchases and usage of the Services”.[1] The sections read do not set out a customer audit procedure, so the main compliance control is the Order quantity against the usage that Huntress records, and billing disputes follow the contract’s general mechanisms.
Free trial
A Free Trial is a limited subscription for no fee for internal evaluation, lasting until the trial period communicated by Huntress, the start of a purchased subscription, or termination by Huntress at its discretion.[1] The pricing page says trials are the same fully featured version as paid products, including 24/7 SOC support, and that on purchase there is no need to redeploy.[2]
What a licence manager should check
- The purchase route and whether the Terms’ fee section applies or the reseller agreement governs.[1]
- The term end date, the 30-day non-renewal date and the renewal pricing shown in the portal.[1]
- The minimum commitment against deployed usage, and how any manual overage invoice is calculated.[2]
- Whether mid-term commitment increases have restarted the 12-month term.[2]
- For MSPs, that client-facing materials carry the required co-branding and that clients are within the Customer Clients permitted by the licence.[1]
Out of scope
This article does not cover the Data Processing Addendum, the Security Addendum or the Reseller Agreement, which Huntress lists on its trust centre but which were not read for this record, and it does not cover the warranty, liability and general provisions of the Terms of Service. A Buyout Program for customers leaving other contracts is mentioned on the pricing page without published terms.[2]