Zendesk Product Lifecycle

Release dates, version history and support and end-of-life dates as published by Zendesk. Dates within the next 12 months are highlighted; past dates are dimmed. Retrieved 2026-10-14.

• Feature and product removal notice. Zendesk aims to give at least one, two or three months of notice before removing a supported feature or product, depending on effort and impact, with announcement, end-of-development and removal milestones; security and externally mandated removals and beta features are excluded. [2]

Retired 2

Zendesk Chat (Removal announced 2026-08-04; removal starts 2028-01-31.), Zendesk Sell (Retirement announced 2025-09-09; removal starts 2027-08-31.)

No published lifecycle 12

Forethought AI agents by Zendesk, Sunshine Conversations, Zendesk Action Builder, Zendesk AI agents (The vendor lists removal of Essential and legacy AI agent functionality (development ends 2026-08-31, removal December 2026); no product-level lifecycle is published.)[1], Zendesk Copilot, Zendesk Employee Service Suite, Zendesk for Contact Center, Zendesk Knowledge (Guide), Zendesk messaging, Zendesk Suite, Zendesk Support, Zendesk WFM and Zendesk QA