Freshworks Product Lifecycle

Release dates, version history and support and end-of-life dates as published by Freshworks. Dates within the next 12 months are highlighted; past dates are dimmed. Retrieved 2026-10-14.

• Service updates. Freshworks may modify the Services, Software, Mobile Apps and Service Plans from time to time and gives reasonable notice of material updates by in-product notification or e-mail. [1]
• Main Appliance upgrade path. Device42 states that customers more than three or four Main Appliance versions behind the current release must contact support for upgrade assistance, and that an MA update also updates Remote Collectors. [3]

Continuously updated 6

Freshdesk (Cloud service. Freshworks terms state it may modify the Services and Service Plans from time to time, with notice of material updates; no per-version end dates are published.)[1], Freshdesk Omni (Cloud service. Freshworks terms state it may modify the Services and Service Plans from time to time, with notice of material updates; no per-version end dates are published.)[1], Freshservice (Cloud service. Freshworks terms state it may modify the Services and Service Plans from time to time, with notice of material updates; no per-version end dates are published.)[1], Freshservice for Business Teams (Cloud service. Freshworks terms state it may modify the Services and Service Plans from time to time, with notice of material updates; no per-version end dates are published.)[1], Freshservice for MSPs (Cloud service. Freshworks terms state it may modify the Services and Service Plans from time to time, with notice of material updates; no per-version end dates are published.)[1], Freshservice IT Asset Management (Cloud service. Freshworks terms state it may modify the Services and Service Plans from time to time, with notice of material updates; no per-version end dates are published.)[1]

No published lifecycle 1

Freshservice (ITAM Classic)