Service Cloud

Release and support dates as published by Salesforce; dates within the next 12 months are highlighted, past dates dimmed. Retrieved 2026-10-13.

Continuously updated 1

Service Cloud (Cloud service updated through scheduled Salesforce seasonal releases and more frequent feature updates; no per-version end-of-support dates published.)[3]

Lifecycle Policy

• Salesforce seasonal releases. Salesforce cloud services are updated through scheduled seasonal releases documented in release notes. [3]

SKUs 3

• AgentforceGenerative AI Software
• Agentforce / EinsteinGenerative AI Software
• ChatterSocial Network Platforms
• Data 360Customer Data Platforms (CDP)
• Experience CloudDigital Experience Platforms (DXP)
• Flow OrchestrationProcess Automation Software
• Lightning PlatformCloud Platform as a Service (PaaS) Software
• MuleSoft AnypointAPI Management Tools