Oracle Product

Oracle Utilities Service Order Management

Oracle Utilities Service Order Management is a utility application that handles common customer service order cases such as starting service, stopping service, disconnecting for non-payment and reconnecting. It receives field activity requests from the billing system, decides whether the installed device supports electronic commands through Smart Grid Gateway or needs a field visit, and monitors the order to completion. It is a component of Oracle Utilities Customer to Meter.

Oracle Utilities Service Order Management is an Oracle product filed under Utilities Software. Lifecycle: versioned, 5 versions listed, latest 25.4.x (Apr 2025).

Source: Oracle Utilities Service Order Management Overview, retrieved 15 Oct 2026

Utilities Software

Releases and Lifecycle

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Release and support dates as published by Oracle; dates within the next 12 months are highlighted, past dates dimmed. Retrieved 2026-10-14.

Oracle Utilities Service Order Management 5 versions

Version	Released	End of standard support	End of extended support	Source
25.4.x	Apr 2025	Apr 2030	Apr 2033	[1]
2.5.x	Apr 2022	Apr 2027	Apr 2030	[1]
2.4.x	Apr 2021	Apr 2026	Apr 2029	[1]
2.3.x	Jan 2019	Jan 2024	Jan 2027	[1]
2.2.x	Jan 2017	Jan 2022	Jan 2025	[1]

Sources 1

Oracle Applications: Oracle Lifetime Support Policy (effective August 7, 2026) retrieved 2026-10-14

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