Jira Service Management
Jira Service Management is a service management platform from Atlassian for IT, HR, facilities and other service teams. It handles request intake through a customizable help center, incident response, change management and request fulfillment, and offers a virtual service agent and AI features. It links requests to Jira issues and is included as an app in the Atlassian Service Collection.
Jira Service Management is an Atlassian product filed under IT Service Management Tools. Lifecycle: versioned, 74 versions listed, latest 11.3 (3 Dec 2025).
Source: Revolutionize IT Support with Jira Service Management | Atlassian, retrieved 15 Oct 2026
Releases and Lifecycle
All Atlassian productsRelease and support dates as published by Atlassian; dates within the next 12 months are highlighted, past dates dimmed. Retrieved 2026-10-13.
Jira Service Management 74 versions
Versions listed are Data Center releases; Cloud is continuously updated (Atlassian Cloud Update Policy).
| Version | Released | End of life | Source |
|---|---|---|---|
| 11.3Atlassian End of Support PolicyLong Term Support release | [1][11] | ||
| 11.2Atlassian End of Support Policy | [1][11] | ||
| 11.1Atlassian End of Support Policy | [1][11] | ||
| 11.0Atlassian End of Support Policy | [1][11] | ||
| 10.7Atlassian End of Support Policy | [1][11] | ||
| 10.6Atlassian End of Support Policy | [1][11] | ||
| 10.5Atlassian End of Support Policy | [1][11] | ||
| 10.4Atlassian End of Support Policy | [1][11] | ||
| 10.3Atlassian End of Support PolicyLong Term Support release | [1][11] | ||
| 10.2Atlassian End of Support Policy | [1][11] | ||
| 10.1Atlassian End of Support Policy | [1][11] | ||
| 10.0Atlassian End of Support Policy | [1][11] | ||
| 5.17Atlassian End of Support Policy | [1][11] | ||
| 5.16Atlassian End of Support Policy | [1][11] | ||
| 5.15Atlassian End of Support Policy | [1][11] | ||
| 5.14 | – | [11] | |
| 5.13 | – | [11] | |
| 5.12 | – | [11] | |
| 5.11 | – | [11] | |
| 5.10 | – | [11] | |
| 5.9 | – | [11] | |
| 5.8 | – | [11] | |
| 5.7 | – | [11] | |
| 5.6 | – | [11] | |
| 5.5 | – | [11] | |
| 5.4 | – | [11] | |
| 5.3 | – | [11] | |
| 5.2 | – | [11] | |
| 5.1 | – | [11] | |
| 5.0 | – | [11] | |
| 4.22 | – | [11] | |
| 4.21 | – | [11] | |
| 4.20 | – | [11] | |
| 4.19 | – | [11] | |
| 4.18 | – | [11] | |
| 4.17 | – | [11] | |
| 4.16 | – | [11] | |
| 4.15 | – | [11] | |
| 4.14 | – | [11] | |
| 4.13 | – | [11] | |
| 4.12 | – | [11] | |
| 4.11 | – | [11] | |
| 4.10 | – | [11] | |
| 4.9 | – | [11] | |
| 4.8 | – | [11] | |
| 4.7 | – | [11] | |
| 4.6 | – | [11] | |
| 4.5 | – | [11] | |
| 4.4 | – | [11] | |
| 4.3 | – | [11] | |
| 4.2 | – | [11] | |
| 4.1 | – | [11] | |
| 4.0 | – | [11] | |
| 3.16 | – | [11] | |
| 3.15 | – | [11] | |
| 3.14 | – | [11] | |
| 3.13 | – | [11] | |
| 3.12 | – | [11] | |
| 3.11 | – | [11] | |
| 3.10 | – | [11] | |
| 3.9 | – | [11] | |
| 3.8 | – | [11] | |
| 3.7 | – | [11] | |
| 3.6 | – | [11] | |
| 3.5 | – | [11] | |
| 3.4 | – | [11] | |
| 3.3 | – | [11] | |
| 3.2 | – | [11] | |
| 3.1 | – | [11] | |
| 3.0 | – | [11] | |
| 2.5 | – | [11] | |
| 2.4 | – | [11] | |
| 2.3 | – | [11] | |
| 2.2 | – | [11] |
Lifecycle Policy
- Atlassian End of Support Policy. Atlassian supports Data Center releases for two years after the initial feature or Long Term Support release; no support is provided after the end of support date. [1]
- Atlassian Cloud Update Policy. Atlassian Cloud is a hosted service that Atlassian upgrades regularly, so patches do not apply and critical fixes are rolled out to the service. [2]
Sources 3
- Atlassian End of Support Policy retrieved 2026-10-13
- Atlassian Cloud Update Policy retrieved 2026-10-13
- Jira Service Management release notes retrieved 2026-10-13