Order Definitions v2.6
Catalog row in Vendor License Sources · Cited
- Kind
- Product terms
- Format
- HTML
- Applies to
- Definitions of the licensing metrics used in Orders for SitecoreAI, other SaaS Products (Personalize, CDP, OrderCloud, Content Hub, Send, Discover, XM Cloud, Experience Edge, Vercel, Search, Content Hub ONE, Connect, Stream, Dataweavers), Hosted Services (Managed Cloud) and Software (XM/XP/XC). Headed v2.6 (July 1, 2026).
- Evidence
- Redirect and translation-only domains do not count as Domains
- XM/XP/XC User is a concurrently logged-in person
- Environment is all servers pointing to one content database
- Visit ends after 1800 minutes or 30 minutes of inactivity
- SitecoreAI Visits end after 200 Rendered Page Events
- Unidentified non-browser traffic counts one Visit per 200 events
- Sitecore determines whether non-browser activity is billable
- Content served from cache or CDN counts as a Visit
- Without the Content SDK, 75 Content Requests equal one Visit
- DDoS traffic does not create overage
- SitecoreAI Tiers 1 and above count every Experience Interaction
- Billing-affecting methodology changes need 30 days' written notice
- Managed Content Objects are counted per environment
- Each XM Cloud Production Environment supports 50 Concurrent Users
- Each XM Cloud Project has one active Build at a time
- Sitecore Connect fair usage is 3 million Tasks per Connection
- Search allows one production environment per licence
- MTU counts CDP profiles created or updated in a month
- OrderCloud revenue is converted to USD at order date
- Managed Cloud overage applies above the Azure Spend Commitment
- Content Hub non-production use counts toward entitlements
- Custom Agents are used at the customer's risk