SailPoint Framework Customer Agreement (last updated December 20, 2025)
Catalog row in Vendor License Sources · Cited
- Kind
- Contract
- Format
- HTML
- Applies to
- Master agreement for SailPoint Offerings (SaaS Services, Software, training and Professional Services): section 1 use rights and Premium Support, 4 restrictions, 6 orders and payment, 7 term and termination, 13.1 assignment, 13.3 usage verification, Exhibit A definitions. States that it was last updated on December 20, 2025.
- Aliases
- FCA; Customer Agreement
- Evidence
- Use rights are limited, non-exclusive and for internal business operations
- The Order states the licence metrics and Order Term
- The Order states the licence metrics and Order Term
- Users include Persons and Machines authorised by the customer
- Users include Persons and Machines authorised by the customer
- Service bureau use and building competing products are prohibited
- Service bureau use and building competing products are prohibited
- Premium Support is included in the purchase of an offering
- Premium Support is included in the purchase of an offering
- Pre-production and sandbox environments are excluded from SailPoint Offerings
- Fees are due net 30 days and are non-refundable and non-cancellable
- Fees are due net 30 days and are non-refundable and non-cancellable
- Partner Orders are priced between the customer and the Partner but governed by the Agreement
- SailPoint may verify use; SaaS use is monitored and overages are payable within 60 days
- SailPoint may verify use; SaaS use is monitored and overages are payable within 60 days
- SailPoint may verify use; SaaS use is monitored and overages are payable within 60 days
- Termination for customer breach accelerates all unpaid fees
- Termination for customer breach accelerates all unpaid fees
- Assignment needs consent except to an Affiliate or in a merger or sale
- Updated agreement versions apply at renewal or on a new Order Form
- SailPoint may suspend access for security threats, restriction breaches or non-payment