Rapid7 Source

Rapid7 Customer Support Guidebook

Catalog row in Vendor License Sources · Cited

Kind: Support policy
Format: PDF
Applies to: Support policy referenced by Schedule B §10: support centres, follow-the-sun severity-1 coverage, support contacts, support scope (including unsupported software) and service level objectives. Undated PDF (URL redirects to rapid7.com/globalassets/_pdfs/whitepaperguide/rapid7-customer-support-guidebook.pdf).
Aliases: Support guidebook; support policy
Evidence: Unsupported software guidance