Procore Subscription and Services Agreement
Catalog row in Vendor License Sources · Cited
- Kind
- Contract
- Format
- HTML
- Applies to
- Procore's purchase agreement for customers: 1 provision of Services (Usage Metric), 2 use of Services (Authorized Users, restrictions, Affiliates), 4 fees and payment (Overages, usage verification, resellers), 7 warranties, 10 term and termination, 11.9 assignment, 11.11 order of precedence, 12 definitions and Exhibit A support and service levels. Headed "Effective July 20, 2026".
- Evidence
- Subscription Services are for internal business use per the Usage Metric
- Only Authorized Users may use the Services
- Authorized User includes any individual or agent authorized by the Customer
- Usage Metric is the unit of measure multiplied by the quantity on the Order
- Circumventing the Usage Metrics is prohibited
- No resale or service bureau use
- Services may not be made available to third parties other than Authorized Users
- Affiliates may be designated as Authorized Users
- Affiliate Orders and Usage Metrics are separate
- Payment obligations are non-cancelable and fees non-refundable
- Overages are invoiced at standard rates without discount
- Subscription review at most once annually
- Usage records due within fifteen business days
- Non-payment suspension after ten calendar days of notice
- Customer purchase order terms have no effect
- Reseller purchases are paid to the Reseller on Reseller Terms
- Subscription Term follows the Order dates
- Agreement ends 90 days after the last active Order
- Noncompliance with restrictions or fees is a material breach
- Customer Data is retrievable for 30 days after the final Subscription Term
- Either party may assign on a change of control without consent
- Procore may modify the SSA by posting an updated version
- Order of precedence: DPA, Order, SOW, SSA, links
- Procore will not materially reduce core functionality during the Subscription Term
- Availability objective is 99.9% per calendar month
- Scheduled Downtime targeted at no more than 6 hours per month
- Support by telephone, chat, email or tutorials; no training sessions
- Beta Services are not Services and are provided as is