Product Specific Terms & Conditions
Catalog row in Vendor License Sources · Cited
- Kind
- Product terms
- Format
- HTML
- Applies to
- Identity-based entitlements (2), transaction-based entitlements (3), PingOne DaVinci and PingOne Protect fair-use limits (4, 5), reinstatement fees (8), training (9), sandbox (10), professional services (11). Effective September 10, 2026.
- Evidence
- Monthly Active Identity overage is two times the annual rate
- Active Identity covers any identity operation
- Unused Transactions expire without refund
- Excess Transactions billed at base rate, no discount
- PingOne DaVinci identity-based fair use
- PingOne Protect fair-use risk evaluations per identity
- Late renewal triggers a 10 percent reinstatement fee
- Additional Sandbox is a PII-free non-production environment
- SMS and voice charges pass through to the customer
- Flex Hours expire after six months
- Late training cancellation costs a credit or USD 2,850
- Pre-2015 ForgeRock agreements map Identity to User