monday.com Terms of Service
Catalog row in Vendor License Sources · Cited
- Kind
- Contract
- Format
- HTML
- Applies to
- Click-through agreement between the Customer and monday.com Ltd. for all monday.com Services: account registration, Admins and User types (§2), access rights and restrictions (§5), Order Forms, fees, Upgrades, adding Users, excessive usage, auto-renewal, credits, Partner purchases and Usage Based Offerings (§8), refund policy (§9), trials (§10), termination and Read-Only Mode (§11). "Last Updated: May 05, 2026".
- Aliases
- ToS
- Evidence
- Access limited to internal business purposes
- No sharing the Services with affiliates
- Accounts can be taken over by the email domain owner
- Internal users may not be classed as guests
- Customer responsible for all Users and their orders
- AI agents must be assigned the right user type
- Fees in US dollars and non-refundable
- Same-domain users can join automatically
- User count changes restart the Subscription Term
- Excessive guests or automations can be repriced
- Annual subscriptions need 30 days cancellation notice
- No refund for unused term after cancellation
- Discounts lapse at renewal
- Account credits expire and have no cash value
- Terms of Service prevail over Partner agreements
- Usage balances expire and do not roll over
- monday.com usage measurement is binding
- 30-day refund only for the Initial Purchase
- Export Customer Data before termination