Strategy Cloud (MCE) Service Guide
Catalog row in Vendor License Sources · Cited
- Kind
- Product terms
- Format
- Applies to
- Managed Cloud Enterprise service: architecture tiers, support, data egress, Strategy AI Questions and service level. English PDF strategy-cloud-mce-service-guide_english_v2_07-2026.pdf, "Update Published: July 2026".
- Aliases
- MCE Service Guide
- Evidence
- MCE is managed by Strategy in AWS, Azure or Google Cloud on a single-tenant architecture
- Tier 1 includes one production instance up to 256 GB RAM
- Tier 2 includes two HA production instances up to 512 GB RAM each
- MCE includes up to 1 TB of data egress per month
- Each Strategy AI SKU quantity allows 20,000 Questions per Use Period
- Unconsumed Strategy AI Questions are forfeited at the end of the Use Period
- Strategy AI auto-replenishes at list price unless notice is given 90 days ahead or before 18,000 Questions
- Other AI Capability SKUs are named-user licensed with no question limit
- A Question is any input action taken while using the Strategy AI SKU
- MCE service level is 99.9% for HA production and 99% for single-instance production
- Cloud Elite Support is an add-on to standard Cloud Support
- Strategy documents name the company Strategy Inc
- MCE updates and upgrades are delivered quarterly or monthly within Technical Support