Service-Specific Addenda
Catalog row in Vendor License Sources · Cited
- Kind
- Contract
- Format
- Applies to
- Addenda for Technical Support Services, Education Services (Education Passes) and Consulting Services. English PDF service-specific-addenda_english_07-2025.pdf, headed "Date Last Updated: July 2025".
- Evidence
- Standard Support for perpetual licences is priced as a percentage of the licence fee
- Standard Support runs 12 months from delivery of the Product
- Standard Support for term licences is included in the term licence fee
- An Analyst Education Pass gives one person access to Analyst courses and certifications
- An Education Pass may be reassigned once per term
- Employees may take a 30-day trial Architect Education Pass
- Prepaid hourly hours not requested within 12 months expire