Kaltura Customer Agreement
Catalog row in Vendor License Sources · Cited
- Kind
- Contract
- Format
- HTML
- Applies to
- Master online terms between Kaltura, Inc. (Kaltura Europe Ltd. for UK and EU bill-to addresses) and the customer: use of Service Offerings, fees and Order Forms, suspension, termination, licence restrictions, assignment, governing law. Page footer: Last updated April 26th, 2026.
- Evidence
- Customer Agreement takes effect on acceptance, use or an Order Form
- One Kaltura account per legal entity unless Multi-Account
- Customer is responsible for all activity under its accounts
- Kaltura log-in credentials may not be sold or transferred
- Customer is responsible for End Users
- Support beyond the free support requires a premium package
- Kaltura may change or discontinue Service Offerings
- Kaltura bills monthly and may raise fees on 30 days notice
- Order Form minimum commitments are non-cancelable and cannot be decreased
- Kaltura may suspend for delinquency over 15 days
- Minimum commitments remain payable during suspension
- The customer may terminate for convenience by notice and closing the account
- No refund of pre-paid fees on termination
- Service licence is limited, revocable and non-transferable
- Avoiding fees or exceeding usage limits is prohibited
- Licences are conditional on compliance and end automatically on breach
- Customer may not assign the agreement but Kaltura may
- Kaltura Europe Ltd. contracts for UK and EU bill-to addresses
- New York law and arbitration for United States customers
- Kaltura may modify the agreement by posting
- Customer owns Your Content and Kaltura owns the Service Offerings