Gigamon Source

Gigamon Support and Maintenance Agreement

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Kind: Contract
Format: PDF
Applies to: Support Agreement (last updated Sept. 7, 2023) with Exhibit A End of Sale/End of Life terms (last updated 2023-06-20). Return and replacement, advance hardware replacement, no gaps in support, GA releases.
Aliases: Support Terms
Evidence: Support gaps are charged and cannot be skipped
Advance hardware replacement for -SW-TM SKUs is a five-year non-renewable add-on
Return and Replacement is not available for -HW hardware SKUs
Support entitles the customer to GA releases only during the paid subscription term