Fortinet Service Terms & Conditions (FortiCare, FortiGuard and other Fortinet Service Offerings)
Catalog row in Vendor License Sources · Cited
- Kind
- Contract
- Format
- Document id
- 875110-3.10
- Applies to
- Terms for FortiCare support, FortiGuard subscriptions and other Service Contracts: s.1 Definitions (Customer, Enterprise Agreement Program, Service Contract), s.2 FortiCare, s.3 FortiGuard, s.4 Evaluations, s.5 Service Term, Payment Term and Renewals, s.7 Term and Termination. Document number 875110-3.10, dated September 2026 on the last page (no day stated; recorded as 2026-09-01).
- Evidence
- Service Contracts may be terminated on transfer of the Product unit
- One Service Contract per unit of Product
- Using a Service Contract on another unit is a material breach charged at list price
- FortiGuard updates only for the covered Product
- Service Contracts do not auto-renew
- Renewal start date and 180-day back-dating
- Customer defined as buying for internal business purposes
- Evaluation Software limited to testing and 60 days
- Products without services must be registered
- Enterprise Agreement Program definition
- Enterprise Agreement contracts registered automatically by Fortinet
- FortiCare defined as a time-based subscription