e2open Subscription Services Terms and Conditions
Catalog row in Vendor License Sources · Cited
- Kind
- Contract
- Format
- HTML
- Applies to
- Master terms for e2open subscription services and related professional services ordered on an Order Form: definitions, grant of rights, access management, restrictions, term, fees, indemnities, liability, governing law and arbitration. Headed "Updated March 1, 2026".
- Aliases
- Service Terms; Services Terms
- Evidence
- Service Terms grant is non-exclusive, non-transferable and for internal business purposes
- Subscription services are accessed from the e2open data center unless the Order Form allows installation
- A User is a natural person or approved bot with a unique user ID
- Automated-system Users need e2open approval
- User IDs and passwords must not be shared
- Order Forms may be placed by and for affiliates
- Resale, sublicensing and service bureau use are barred without consent
- Order Forms are not cancelable for convenience
- An Order Form without a term renews annually unless cancelled 45 days before expiry
- Invoices are due in 30 days and late amounts bear 1.5% monthly interest
- Overdue amounts can be accelerated and services suspended
- Fees exclude volume that results from a merger or acquisition
- Assignment without consent is limited to Customer Group or a successor that is not a Competitor
- Patches must be accepted and IP indemnity lapses if single-tenant systems fall 12 releases behind
- e2open may use de-identified Statistics irrevocably
- e2open pricing is Confidential Information
- Texas law and AAA arbitration in Austin govern disputes
- Liability is capped at fees for the specific Service over the prior 12 months
- Service Terms can change and the latest posted version applies