Dynatrace Subscription Agreement
Catalog row in Vendor License Sources · Cited
- Kind
- Contract
- Format
- Applies to
- Standard terms for acquiring, accessing and using Dynatrace Offerings, including trial and free use and use obtained through a Dynatrace-authorized partner. Covers definitions (s.1), partners and resale End User terms (s.3), licence grant (s.4), payment and renewal pricing Uplift Cap (s.7), customer responsibilities and restrictions (s.8), term, auto-renewal and termination (s.12) and trial use (s.17). The PDF footer reads "April 2023" without a day, and the Subscription Agreement page shows "Updated 1 April 2024", so no effective day is recorded.
- Aliases
- SA; Online Subscription Agreement
- Evidence
- Licence is for internal business purposes within the Order Form scope
- Fees are invoiced in advance and payable within 30 days
- Renewal price increases are capped at 8%, 9% or 10% by renewal length
- Renewal price increases are capped at 8%, 9% or 10% by renewal length
- Order Forms cannot be cancelled or reduced and renew unless 60 days' notice is given
- Order Forms cannot be cancelled or reduced and renew unless 60 days' notice is given
- No use for third parties or as a managed service without a separate agreement
- Trial Use is for evaluation only and not for business processes
- Partner and marketplace End Users are bound by the Resale End User Terms
- On expiry the customer must stop use and uninstall; SaaS data is available for 30 days
- Updates to the Subscription Agreement do not apply to executed Order Forms