Coupa Master Subscription Agreement (Version 01 June 2025, Online)
Catalog row in Vendor License Sources · Cited
- Kind
- Contract
- Format
- Applies to
- Subscription Terms for Hosted Applications: definitions (Order Form, Users, Updates), usage rights and restrictions (2 and 3), fees (4), term and termination (10), assignment (11.5), Exhibit A-1 Technical Support and Standard Release Process, Exhibit A-2 uptime SLA. Header states Version: 01 June 2025.
- Aliases
- MSA
- Evidence
- Order Form outranks the Master Subscription Agreement
- The Order Form states the subscription model and usage meters
- Users include employees of Affiliates and their contractors and agents
- Customer and its Affiliates may use the Hosted Applications for internal business purposes
- Affiliates buy subscriptions by signing their own Order Form
- Each User account is restricted to one authorized User at a time
- Service bureau and non-internal use are prohibited
- Suppliers are not charged for interacting with the Customer
- Subscription fees are paid annually in advance and are non-refundable
- Coupa may suspend after a 30-day overdue invoice and 15 days' notice
- Updates do not include Additional Modules
- Additional Modules are added through an additional Order Form
- Customer must use the most current version under the Standard Release Process
- Uptime SLA of 99.8% per month, with service credit as sole remedy
- Customer Data stays in the instance for 60 days after termination
- A Decommissioning Package is available at no additional cost
- The agreement can be assigned to an Affiliate or on a merger without consent
- Technical Support allows a maximum of 10 Designated Support Contacts