Worldwide Support Services Delivery Guide - 2024 (CTX691192)
Catalog row in Vendor License Sources · Cited
- Kind
- Guide
- Format
- HTML
- Document id
- CTX691192
- Applies to
- Citrix Standard Support and Citrix Unified Services: coverage, response times, license compliance and telemetry, late renewals. States it outlines support services effective June 2025.
- Evidence
- License Server telemetry must be active; upgrade within 6 months of each new version (extract 1)
- License Server telemetry must be active; upgrade within 6 months of each new version (extract 2)
- NetScaler Console telemetry: upload at least every 90 days
- Late renewal of perpetual Maintenance: reinstatement at Citrix discretion, with charges