Master Service Agreement for Bitdefender Business Solutions and Services
Catalog row in Vendor License Sources · Cited
- Kind
- Contract
- Format
- HTML
- Applies to
- Business agreement published as "License and Services Agreement for Business Solutions" on the Bitdefender legal page; page heading "Master Service Agreement for Bitdefender Business Solutions and Services". Parts: I Defined Terms (Validity Period, Start Date, MSP), II Orders and Payments, III General Legal Terms (s.5 Evaluation, s.12 Special Terms for MSP, s.15 Suspension, s.16 Audit Rights, s.19 Miscellaneous); Exhibit A Bitdefender Solutions (licence rights, add-on usage policies); Exhibit B MDR and Cybersecurity Warranty; Exhibit E Security Data Lake. The page carries no version or effective date (effectiveDate null; as published on 2026-09-30).
- Evidence
- Grant for internal business operations including Affiliates
- Install on as many endpoints as necessary within licensed seats
- Seat total not increased by multiple platforms, media or bundles
- One console instance at a time
- Service bureau and third-party use excluded
- Benchmark disclosure requires prior written consent
- Validity Period defined regardless of usage
- Start Date no later than 60 days after the Purchase Order
- Fees non-refundable; seats not decreased or exchanged
- Unconsumed fees do not survive the Validity Period
- Automatic deactivation at the end of the Validity Period
- Monthly subscription suspended for non-payment
- Annual audit right on reasonable notice
- Records and certified reports of copies and architecture
- Five percent threshold for reimbursement and audit costs
- Fair usage limits for evaluations
- Evaluation is internal and non-production
- Automatic conversion of certain evaluation solutions
- MSP must obtain customer acceptance
- MSP should not access intelligence reports
- Assignment restriction and M&A exception
- XDR for MSP requires TIS and EDR add-ons
- Three-month commitment on activation
- Mobile over-usage backdated
- Mailbox over-usage backdated
- Reinstalled device charged twice without MDM
- Scanning limited to purchased billable resources
- Next higher tier for ingestion overage
- MDR prerequisites