BambooHR Terms of Service
Catalog row in Vendor License Sources · Cited
- Kind
- Contract
- Format
- HTML
- Applies to
- Master terms for the BambooHR Service: term and renewal (s2, s5), modifications (s3), usage rights and restrictions (s4), fees and minimums (s5), IP and data (s6), liability (s9), governing law (s12), Additional Services (s14). Headed "Last Updated: September 18, 2026".
- Aliases
- TOS
- Evidence
- Terms bind the customer entity and its affiliates
- Affiliates need their own subscription for a separate instance
- Order Form fixes term and whether month-to-month
- Month-to-month termination at any time
- Extended term is non-cancelable and non-refundable
- Extended term renews for 12 months unless 60 days notice
- Fees cover all non-terminated employees
- Employee Minimum sets the minimum bill
- Billing follows the greater of minimum or actual count
- Month-to-month price changes on 60 days notice once a year
- Extended term price fixed except headcount changes
- Limits on price changes cover PEPM list pricing only
- Bundled discount lapses if a bundled service is terminated
- Added products are prorated in the billing cycle
- Additional Services follow the subscription term type
- Licence is limited, revocable and for internal business use
- No software is delivered
- No resale, rental or competitive use
- No extracting AI prompts, models or distillation
- No penetration testing
- Access credentials are for the customer's authorized users only
- Trial and test accounts must not hold live data
- API keys are for internal systems only
- Excessive API requests may be throttled
- Customer remains liable for third-party agents and MCP servers
- Basic support at no additional charge
- Customer Data downloadable for 30 days after expiry
- Month-to-month accounts can be terminated for inactivity
- Material changes need 30 days notice or next renewal
- Performance Data is owned by BambooHR
- Customer owns Customer Data
- Assignment or change of control needs consent
- Liability cap equals 12 months of fees
- Utah law and courts govern
- Payroll is optional with additional fees
- HR Consulting and Managed Payroll carry separate fees
- eNPS is licensed separately by BambooHR