Blackboard Learn SaaS Specifications and Service Levels
Catalog row in Vendor License Sources · Cited
- Kind
- Service levels
- Format
- Applies to
- Specifications of the SaaS Standard, Plus and Advantage tiers and add-ons (staging, Direct Data Access, update support, archive, Service Delivery Team) and Exhibit A service levels with credits. Undated, so the effective date is null.
- Evidence
- SaaS Standard is limited to pre-installed Building Blocks
- SaaS Advantage includes staging, Direct Data Access and Service Delivery Team resources
- All Learn SaaS customers are on Continuous Delivery after 2020-07-31
- Learn SaaS targets 99.9% availability per calendar month with service credits
- Service credits require compliance with contracted usage limits
- Service credits must be claimed within seven days or are forfeited
- Service credits are the sole remedy and capped at one month of fees