A10 Support Maintenance Programs page
Catalog row in Vendor License Sources · Cited
- Kind
- Program terms
- Format
- HTML
- Applies to
- Five maintenance levels, renewal late fees and the end-of-sale support pricing policy. The page itself is undated; the end-of-sale pricing policy states an effective date of October 4, 2024.
- Evidence
- Five maintenance levels: Standard Warranty, Basic, Basic Plus, Gold and Platinum
- FlexPool and A10 Control do not include the 90-day Standard Warranty
- Support terms cannot extend beyond the platform planned end of life
- Late fees apply to support expired for more than 30 days
- Warranty and support are non-transferable and licences transfer only by written assignment
- Secondary market units are not eligible for maintenance
- Support prices rise at least 3% a year plus CPI-based steps after end of sale