LICENSEWARE
Deltek SKU

Cloud Customer Success Premier Plan

Catalog row in Vendor License SKUs · Cited

Product
Cloud Customer Success Plans
Edition
Premier
Term
Annual with SaaS subscription
Applies to
Web, chat and phone support 24x5 (critical coverage 24x7), 12 authorized support contacts, Sev1 response 2 hours, advisory credits, named Customer Success Manager, semi-annual business reviews, 99.5% uptime SLA.
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