Unauthenticated visitors may be counted more than once
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- When an unauthenticated user interacts over several channels, browsers or devices the system may count separate interactions; user authentication mitigates this and the effect cannot be the basis of a claim against Zendesk.
- Applies when
- Reconciling automated resolution counts.
- Applies to
- Zendesk AI agents.
- Related metrics