SLA does not cover customer-managed deployments
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Service Level and Support Agreement: the SLA applies only to Writer-Managed Deployments unless an Order Form says otherwise. (effective 2026-08-05)
- Applies when
- Deployment hosted by the customer or a third party
- Applies to
- Self-hosted, private cloud or on-premises deployments
- Related programs