Service credits must be requested within five business days
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Service Level and Support Agreement: the customer must request service credits in writing within five business days after the end of the month; credits are 5%, 10% or 20% of the monthly portion of annual fees and are the sole remedy. (effective 2026-08-05)
- Applies when
- Availability below the Availability Level
- Applies to
- Writer-Managed Deployments
- Related programs