General support runs Monday to Friday Pacific Time
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Service Level and Support Agreement §4(a): general support during Monday through Friday, 5:00 a.m. to 5:00 p.m. Pacific Time, excluding holidays; first responses range from one hour (Blocker) to eight hours (Minor). (effective 2026-08-05)
- Applies when
- Support requests
- Applies to
- Writer-Managed Deployments
- Related programs