Service credits are capped at 20 percent per annual period
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- SLA section B.3 and B.5: service credits range from 2% to 20% of the Applicable Fee by availability band, must be claimed by support case within 30 days after year end, are not refunds, and cannot exceed 20% for each annual subscription period. (effective 2025-01-01)
- Applies when
- Availability below 99 percent
- Applies to
- Varonis SaaS subscriptions
- Related programs