Technical support ends at End of Life, typically one year after End of Sale
Catalog row in Vendor License Rules · Cited
- Kind
- Lifecycle
- Statement
- End of Life Policy: an EOL Announcement should precede End of Sale by at least 30 days; after the End of Engineering date no new fixes are created, and technical support continues until the EOL date, typically one year after EOS, for entitled customers. SaaS End-of-Service-Life is aimed to be notified six months ahead. Support Terms s.3.4 lets SolarWinds retire Software or Support at any time.
- Applies when
- Planning upgrades of retiring versions
- Applies to
- SolarWinds Self-Hosted Software and SaaS offerings
- Related programs