Standard Availability SLA is automatic and Premium is a purchasable add-on
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Each Instance of the Cloud Hosted Product automatically receives the Standard Availability SLA (service credit 5% below 99.9% and 10% below 99.0%); the Premium Availability SLA (target 99.99%) may be bought by adding it to the Sales Order.
- Applies when
- Choosing availability commitments.
- Applies to
- Sisense Cloud Hosted Product.